Last updated: 10/11/2026
1.1 These terms apply to every sale of goods and every service supplied by The Trustee for The Enzo Sberna Family Trust (ABN 34 314 232 765), trading as Ultimo Interiors (“Ultimo Interiors”, “we”, “us”). That covers sales from our showroom at 4 Hutton Street, Osborne Park WA 6017, by phone, by email, through our website and through our AI chat assistant. “You” means the person or business buying from us.
1.2 You accept these terms when you pay a deposit, accept a written quote or place an order. If we agree different terms with you in writing, those terms apply to the extent they differ.
1.3 Where we supply interior design services, Part B also applies. Where you hold a trade or commercial account with us, Part C also applies. Our website and AI assistant are covered by Part D.
1.4 Ultimo Turnkey is our interior renovation and project management service. Ultimo Interiors is not a building company. If your project needs building work, we can engage a building company at your request. That work is carried out by the building company under its own separate contract, not these terms.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees.
3.1 Items and prices shown on our website, in advertising or by our AI chat assistant are for information only. They are not an offer, and an enquiry through our website is not an order.
3.2 A written quote is valid for 14 days unless it says otherwise. A contract for goods is formed when we confirm your order in writing and receive the deposit.
3.3 All prices are in Australian dollars and include GST. Prices exclude delivery, which is quoted for each order (see clause 7.1).
3.4 If we find a price or description error before we accept your order, we may correct it. We will then offer you the choice of going ahead at the correct price or cancelling, and refund anything you have paid.
3.5 Photographs, colours, finishes and dimensions shown online or in samples are a guide. Timber, leather, stone, marble, glass, fabric and handmade finishes vary naturally, and screens display colour differently.
4.1 A 50% deposit is payable when you place your order. The balance is payable within 14 days of the goods arriving at our warehouse.
4.2 We accept bank transfer, Visa, Mastercard and debit cards. We do not accept American Express or Diners Club. No card surcharge applies.
4.3 Goods remain our property until we receive payment in full. Until then you must keep them in good condition and insured, and we may recover them if you do not pay. You agree that we may register our interest on the Personal Property Securities Register.
5.1 Many pieces are made to order by European manufacturers. Lead times are approximate, typically around 24 weeks, and depend on the manufacturer and shipping. We will tell you promptly if we learn of a delay.
5.2 Before we place a custom order, we will ask you to approve the specification in writing, including size, fabric, finish, colour and options. We then order exactly what you approved, and you are responsible for the choices you approved.
5.3 Once we have placed your order with the manufacturer, it cannot be cancelled or changed, and the deposit is not refundable. This does not apply if the goods are faulty or not as described, or if we cannot supply them.
6.1 Stock availability changes. An item is only reserved for you once we confirm it in writing. Please call the showroom to confirm stock before you travel.
6.2 Showroom floor stock, ex-display and clearance pieces carry the same manufacturer’s warranty as new goods. They are sold as sighted and inspected by you, and we will point out any known marks or wear before your sale is processed. We do not offer refunds or returns for change of mind on floor stock. Your rights under the Australian Consumer Law still apply, for example if a piece has a fault we did not disclose.
6.3 Promotions and discounts apply for the stated period only and cannot be combined with other offers.
7.1 We deliver most products Australia wide, including Perth and interstate. Delivery is quoted for each order, based on volume, location and the time needed to install.
7.2 Delivery dates are estimates. We will contact you to arrange delivery, and someone aged 18 or over must be present to receive and inspect the goods.
7.3 Please measure before you order and make sure we can reach the delivery location, including through doors, lifts, stairs and hallways. If we cannot deliver because of access problems, we may charge for re-delivery or storage.
7.4 Goods are inspected with you on delivery, and you will be asked to sign that they arrived in good order. For interstate deliveries, please tell us in writing within 48 hours of delivery about any damage or missing items, with photographs. This does not limit your rights under the Australian Consumer Law, including for damage that was not visible at delivery.
7.5 Risk in the goods passes to you when they are delivered to you or collected by you. Storage fees apply to goods not delivered or collected within 14 days of arriving at our warehouse.
7.6 Assembly and installation are charged by the hour and quoted with your delivery.
8.1 We do not offer refunds or exchanges for change of mind, so please choose carefully. Australian law does not require a refund for change of mind.
8.2 If goods are faulty, not as described or otherwise fail a consumer guarantee, you are entitled to a remedy under the Australian Consumer Law, whether or not you have also changed your mind. Contact us with your order details and photos. We will repair, replace or refund as the law requires, and we do not charge a restocking fee for faulty goods.
9.1 Most products come with a manufacturer’s warranty of 2 to 5 years, depending on the product and manufacturer. We will confirm the warranty for your pieces with your order.
9.2 To make a warranty claim, email info@ultimo.com.au and we will explain what is needed. That may include photographs or other evidence of the fault. Please do not try to repair a faulty product or fix any damage without talking to us first, as this may void the manufacturer’s warranty.
9.3 Manufacturer’s warranty claims are assessed by the manufacturer. This does not affect your rights under the Australian Consumer Law. We deal with those claims directly.
9.4 A warranty does not cover damage caused by misuse, accident, unauthorised repair or not following the care instructions. This does not limit your rights under the Australian Consumer Law.
9.5 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Care instructions for your pieces are provided with your order.
We may cancel an order if the goods are discontinued or we cannot supply them, if there was a pricing error, or if payment is not made when due. If we cancel, we will refund what you have paid for the cancelled goods.
12.1 Our design services are set out in a written proposal, including the scope, fees, timeframes and what is not included. Fees depend on the scope of works. Product purchases are invoiced separately under Part A.
12.2 We will provide design services with due care and skill, and use reasonable endeavours to meet agreed timeframes, which are estimates.
12.3 You agree to give us an accurate brief, timely decisions and approvals, and access to the site. Delayed approvals may delay the project and increase cost.
12.4 Changes to the scope are variations. We will tell you how a variation affects cost and time, and start it once you agree in writing.
12.5 Third-party suppliers, trades and contractors are responsible for their own work under their own terms. We are not architects, engineers or builders. Compliance with building, planning and engineering requirements remains the responsibility of you and your builder, architect or engineer, unless our written agreement says otherwise.
12.6 The designs, drawings, concepts, moodboards and specifications we prepare remain our intellectual property. We give you a licence to use them for your project on the agreed site. You may not copy them, or give them to others to reproduce for another project, without our written consent.
12.7 Either of us may end a design engagement by written notice. You will pay for the work done up to that date and for any orders already placed for you.
12.8 We may photograph completed projects and use the images, without naming you or giving your address, unless you tell us not to.
13.1 We offer a trade programme for architects, interior designers and design professionals. To become an Ultimo Trade Partner, complete a trade application form. Once approved, you receive:
For trade enquiries, contact our Commercial Account Manager at matt@ultimo.com.au.
13.2 If you buy goods for use in a business, we may limit our liability for goods not ordinarily acquired for personal, domestic or household use, to the extent the law allows (see clause 15).
13.3 We keep your project and client information confidential. We use it only to supply the goods and services you ask for, and as set out in our Privacy Policy.
14.1 Automated assistant. Ultimo Interiors operates ultimo.com.au and an AI-powered chat assistant. When you use the chat assistant, you are dealing with automated software, not an Ultimo Interiors employee. You can ask to be put in touch with a person at any time.
14.2 Eligibility. Our website and chat assistant are intended for adults aged 18 and over.
14.3 AI-generated content. Chat assistant responses are for general information only.
14.4 Acceptable use. When using the chat assistant, you must not:
14.5 Third-party services. Our chat assistant and CRM are provided by HighLevel, which uses its own sub-processors, including artificial intelligence providers. Our Privacy Policy explains how we handle what you submit, including where it is stored.
14.6 Content you submit. By submitting content through our website or chat assistant, you give us permission to use it to respond to you, deliver our services, improve the accuracy of the assistant’s answers and meet our legal obligations.
14.7 Website content. The text, photographs and design of this website belong to us or to the brands and photographers who supply them, and may not be copied or reused without permission. Brand names and designs belong to their owners. We try to keep the website accurate, but we do not promise that it is always complete, current or free from errors.
14.8 Availability. Our website and chat assistant are provided “as is” and “as available”. We may change, suspend or withdraw them at any time.
15.1 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
15.2 Subject to clause 15.1, and to the maximum extent the law allows:
Lead times are approximate. We are not responsible for delays or failures caused by events beyond our reasonable control. These include manufacturer delays, shipping, customs, weather, industrial action and supply disruptions. If one affects your order, we will tell you promptly and work with you on a revised date.
We handle personal information as set out in our Privacy Policy.
18.1 If you have a complaint, contact us at info@ultimo.com.au or on (08) 9201 2479. We will acknowledge it within 2 business days and aim to resolve it within 14 business days.
18.2 If we cannot resolve it, you can contact Consumer Protection WA (Department of Mines, Industry Regulation and Safety) at consumerprotection.wa.gov.au, or the ACCC. This does not limit any other right you have.
19.1 These terms, our written quote or order confirmation, and any design agreement make up the whole agreement between us about the goods and services.
19.2 If any part of these terms is unenforceable, the rest remains in force.
19.3 We may update these terms. The version in force when you place your order applies to that order. The current version is always the one published on this page.
19.4 Notices may be given by email to the address you gave us, or to info@ultimo.com.au for notices to us.
19.5 These terms are governed by the laws of Western Australia, and each of us submits to the courts of Western Australia.
Ultimo Interiors, 4 Hutton Street, Osborne Park WA 6017. Phone (08) 9201 2479. Email info@ultimo.com.au. Showroom open Tuesday to Saturday, 9am to 5pm.
